Helping parents track and monitor skin-to-skin care for preterm babies
Kangaroo mother care is a technique of newborn care where babies are kept skin-to-skin with a parent. It is a method that has often been used as a treatment for premature or preterm babies. The aim of the project was to design a mobile application to work with a sensor-based product for parents providing Kangaroo care to their babies.
My responsibilities were to conduct stakeholder’s interview, user research, translate observations into insights, create user scenarios and use-cases, prioritize the user-needs, design screen-flows, design wireframes, conduct user-testing, and design visual mockups.
It is a powerful, easy-to-use method to promote the health and well-being of infants born preterm as well as full-term. The benefits of Kangaroo care include stabilization of baby’s heart rate, breathing & oxygen saturation, blood pressure and temperature, sleep and better brain and emotional development.
The client has designed an ergonomic product with the sole objective of facilitating safe, prolonged, efficient and effective Kangaroo Care and Skin to Skin Contact from birth and for 3 months after due date.
“Parents who chart their baby’s day by writing everything down have less trouble sticking to a routine or establishing it for the first time.”
I started mapping the user scenarios to understand the context of the usage, user needs, and pain-points.
Based on the user needs and the capabilities of the sensor-based product I started prioritizing the use-cases.
Track & monitor Kangaroo Care
Monitor vital signs
Auto-tracking by sensor
No manual inputs required from the user
Share with caregivers and care providers
Track baby’s growth
Manual inputs required from the user
The intent was to focus on primary needs & information automatically tracked by the sensor and to make data easy to understand for parents having no medical background
Translating insights into tangible ideas
Making health information easy to understand for all those who might not have a medical background.
To make health information easy to use, providing average health numerical values as default values for setting alerts while also allowing the user to make changes if needed.
Allowing parents to set goals for Kangaroo care, track each caregiver’s progress and motivate each other to meet their Kangaroo Care goal.
Step-by-step onboarding and configuration to help parents quickly setup the app. Providing option to add other caregivers to the account and therefore allowing all of them to access the same account from their devices.
One-step access to all the health-related information for easy tracking and monitoring with least manual efforts.
Timeline to help parents keep a chronological record of baby’s health progress, which can also be shared with the care providers in the form of a report. The timeline can be used as a journal where parents can also add pictures, notes etc.
Creating user scenarios helped me better empathize with the users, i.e., new mothers. Understanding the user context truly helped me define the design approach.
Numerical data does not necessarily make sense to all, especially for people who have no prior knowledge about what that means in the real world. Visualizing data makes it consumable by a wider audience.