Tool for scheduling & managing onsite interviews
The purpose of the internal onsite scheduler tool is to help the Indeed recruiting team schedule and manage onsite interviews. My internship project focused on redesigning the existing tool and creating a one-stop solution to address the needs of the recruiting team.
I was the only UX designer on this project, under the supervision and mentorship from a senior UX designer and the UX Design lead. My responsibilities included conducting user interviews, Mapping existing screen flows, Heuristic evaluation, defining goals for the redesign, wireframing, visual design, providing development support, creating click-through prototypes, conducting usability testing, concept refinement, creating a UX Design proposal for future scoping & development.
Project Lead, UX Design Lead, UX Designer, Software Engineer, Software Engineer Intern.
The tool that the internal recruiting team at Indeed uses currently was developed by an engineer in a one-day-hackathon. While he continued to evolve the product later based on the feedback he received from the team, the tool needed to be reviewed and revamped from the design standpoint for better addressing the needs of the users.
We interviewed 5 users to gain insights into their needs, pain-points, and expectations with the tool.
We mapped the existing user-flow to identify bugs, inconsistencies, and dead-ends.
Along with us, we also asked 5 other designers to evaluate the existing tool against the standard UX heuristics.
Need for improvement on the scale of 1-10
Key areas that need improvement
How might we help users use the tool more efficiently, yet provide flexibility to complete the task the way they want.
How might we help users make minimum errors while doing the tasks.
How might we handhold the users throughout and provide them feedback based on their actions.
Translating our insights into tangible ideas
Tools & methods
Whiteboarding for initial brainstorming
Paper-sketches for detailing the wireframes
High-fidelity mockups in Sketch
Prototyping using Invision
We divided the redesign process into two phases. We first focused on quick-fixes that were easy to implement and later moved on to the major fixes that needed more development efforts
Through our proposed design, we tried to address the issues in the existing tool.
Navigation doesn’t include the primary features of the tool.
Hierarchy of the navigation doesn’t reflect the user-priorities
Highlighting key features of the tool in the navigation, Using a contrast-colored background to differentiate the navigation from the rest of the screen elements for easy discoverability. Rearranging the navigation items based on the user-priority, and changing the copy to clearly convey the functionality of the features.
No hierarchy for primary and secondary actions, overwhelming and confusing layout.
Defining styling for primary, secondary and tertiary actions Defining the hierarchy of page-level elements and designing layout accordingly.
Every click takes the user to a new page. This leads to frustration & confusion while navigating through the tool.
Incorporating modal interaction wherever relevant, but especially in case of page-level interactions. Modal dialogs also help fragment a complex workflow into simpler steps.
Need to manually schedule the interviews and meetings one-by-one.
Allowing the recruiters to create templates based on their recruiting needs. Templates help quickly scheduling meetings and interviews.
Allowing the user to efficiently schedule the meetings using templates represented upfront as quick action buttons
5 users | Recruiting team at Indeed
As I was the only designer working on this project, I got an opportunity to scope out the design efforts and create a vision for this project for the development team to follow.
When it comes to redesigning the existing tool, sometimes prioritizing the issues and fixing them steadily step-by-step eventually helps achieve the results better than suggesting major fixes in the first step itself.
As this project was under the Incubator team inside Indeed, I got to learn their Design sprint process that helps create, develop and test ideas quickly and more efficiently.